Privacy Policy

This Privacy Policy explains how Weaves & More collects, uses, discloses, and protects your information when you visit our website, request a consultation, or use our custom window treatment and related services.

If you have any questions about this policy or how we handle your data, please contact us using the details in the “Contact Us” section below.

1. Who We Are

Weaves & More provides custom window treatments and related services, including consultations, design recommendations, fabrication, delivery, and installation for residential and commercial spaces. This Privacy Policy applies to information collected through our website, by phone, in person, by email, and through any other channels where we interact with you.

2. Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you use our website or interact with our services.

2.1 Information You Provide to Us

We may collect the following types of personal information when you contact us, request a quote, schedule a consultation, place an order, or otherwise communicate with us:

Contact details (such as your name, phone number, email address, and mailing address).
Project and property details (such as room dimensions, photos you share, design preferences, budget, and timelines).
Order and payment-related details (such as products or services requested, installation dates, and limited billing information processed through our payment partners).
Communication content (such as messages, inquiries, feedback, or reviews you provide).

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our site. This can include:

Device and browser information (such as IP address, browser type and version, operating system).
Usage data (such as pages visited, time spent on pages, referring pages/URLs, and navigation paths).
Approximate location information based on your IP address.
Cookies and similar technologies used to remember your preferences, improve site performance, and understand how visitors use our website.

3. How We Use Your Information

We use the information we collect for the following purposes, to the extent permitted by applicable law:

To respond to your inquiries, quote requests, and consultation bookings.
To plan, provide, and manage our services, including design recommendations, fabrication, delivery, and installation.
To process and manage orders, payments, and invoices through our secure payment providers.
To communicate with you about appointments, project updates, changes, and customer support.
To personalize your experience, including tailoring recommendations based on your preferences and past projects.
To operate, maintain, and improve our website, services, and internal business operations.
To send you marketing or promotional communications (where permitted by law and your preferences), which you may opt out of at any time.
To comply with legal obligations, enforce our terms, and protect our rights, property, and the safety of our customers and partners.

4. Legal Bases for Processing (Where Applicable)

If you are located in a jurisdiction where the GDPR or similar laws apply, we process your personal information under the following legal bases:

Performance of a contract: to provide the products and services you request.
Legitimate interests: to run and improve our business, communicate with you, and ensure the security of our services, provided these interests do not override your rights.
Consent: where required for certain marketing activities, use of cookies, or other specific purposes. You may withdraw your consent at any time.
Compliance with legal obligations: to meet regulatory or legal requirements.

5. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties in the following circumstances, and only to the extent necessary for the purposes described in this policy:

Service providers and contractors who help us operate our business, such as fabricators, installers, delivery providers, IT and hosting providers, payment processors, and marketing or analytics partners.
Professional advisors, such as accountants, legal counsel, and insurance providers, where necessary for our business operations.
Authorities, law enforcement, or other parties when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, understand how visitors use our site, and support certain features (such as remembering your preferences). Cookies are small text files stored on your device that help us recognize your browser and track certain information.

You can usually configure your browser to refuse cookies, delete existing cookies, or alert you when a cookie is being set. If you disable cookies, some parts of our website may not function properly.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect the personal information we collect against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, secure systems, and staff training.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We take into account the nature of the data, the potential risks of harm from unauthorized use or disclosure, the purposes of processing, and whether we can achieve those purposes through other means.

9. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These may include the right to:

Access the personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of your personal information, in certain circumstances.
Object to or restrict the processing of your personal information, in certain circumstances.
Withdraw consent where we rely on your consent for processing.
Receive a copy of your information in a portable format, where applicable.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may ask you to verify your identity before responding to your request.

10. Marketing Communications

We may send you marketing communications about our products, services, promotions, or events if you have requested information from us, purchased services, or otherwise consented to receive such communications, where required by law. You can opt out of marketing messages at any time by following the unsubscribe instructions in the message or by contacting us directly.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, or services that are not operated by Weaves & More. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you visit or use.

12. Children’s Privacy

Our services and website are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information as required by law. If you believe that we may have collected information from a child, please contact us.

13. International Data Transfers

Depending on where you are located, your personal information may be transferred to, stored in, or accessed from countries that may have different data protection laws than those in your jurisdiction. When we transfer personal information internationally, we take appropriate measures to protect your information in accordance with this Privacy Policy and applicable law, which may include using standard contractual clauses or other legal mechanisms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this page periodically to stay informed about our privacy practices.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact Weaves & More at:

Weaves & More
Email: [email protected]
Phone: +91-9620730130
Mailing Address: Rashwa Group Private Limited, Om Chambers, 648/A, 4th Floor, Binnamangala 1st Stage, Indiranagar, Bangalore 560038, Karnataka